One thing about Priceline, when you negotiate a price you are committed. If the price is right, you are charged immediately. Went thru the normal negotiation bit going 3 stars at 60% off. PL came back and said if you are willing to pay an extra 19 dollars you would probably get a deal. If you don't then you can't submit another bid for 24 hours. Well their counter seemed reasonable and I accepted. Viola! we have a room at the Best Western in St Catharines.
Of course after I have committed I decided to see what Hotels.com and Expedia has. WTF they are $14 cheaper overall on the room. My whole attitude towards Priceline changed in an instant. Those bums !! I am not taking this lying down.
Find the place to write an email. Grab a screen print of Expedia, just so I have proof. Send off the email. I see a place to make a phone call to them. Oh this is gonna be good, probably 50 layers of menu selections and into the VOIP lost world.
Couple of questions and I am connected to Customer Service. "You call is very important to us....laddidadida. This is gonna hurt holding the phone. Then it was This is Curt blah blah, how can I help you. Well what a surprise less than 5 minutes from dialing a number to getting a person. (probably means my lottery tickets I bought yesterday are no good).
I present my case in a very firm tone. Tell them I have been using Priceline for 4 or 5 years. I am sure Curt has heard it all. Curt says do you mine if I put you on hold while I check this out. I said sure, I can wait. I am already convinced I am going to get a price concession and the money will be put back on my card.
Couple minutes go past and I am starring at the Expedia page, Curt comes back on the line , I see the add says for June 15 arrival which is Sunday and I booked June 14 a Saturday. Curt explains he checked out the prices and he finds both of those sites are for $140 without the taxes and fees and you paid $125. I start a bit of a stutter, I realized what might have gone wrong. I say Curt give me a sec. I change the date on the Expedia site. 1 4 0 not the 93 I was looking at.
Priceline has gone back to the high esteem I held them in and even went up a couple notches. Why because they were still cheaper, they were easy to get a hold of on the phone with a real person, and they took my complaint seriously.
WAY TO GO PRICELINE !!